McDo Circuit Makati | Battered Service

It has been two years since the pandemic that things are slowly getting back to ‘normal,’ which is whatever that meant to you. But since the last quarter of 2021 establishments have been consciously and carefully try to re-establish the dine-in experience that also makes sure safety will always be the top priority. McDonald’s is one of those establishments that have slowly made the dining experience despite keeping strict protocols and making sure everyone had the best experience in dining at the store. But for some it is still a very cautious way to have that experience again, and if you do make the most of it and be always mindful.

McDo Kroma Tower | Unapologetic Service

The New Branch of McDonald’s in Makati located at the Kroma Tower was a strategic location to “troll” fast food rival just a corner away that is located at the soon-to-be renamed and inhabited Convergys building that’s courageous of one of America’s famed restaurants that aren’t the first time they’ve done that. Being “New” carries a lot of things which are mostly excuses and giving them the reason to do blunders in the customer service side of things or what they usually say an isolated case. But you’re trying to claim the market over an anthropomorphic bee that seemed to be unlikely unless you improve things like customer service.

McDo Dian | Extortion for a Large Cup

The day would be just fine dining at McDonald’s Dian with the new Ugly Dolls ‘Art toys’ for the month of May 2019 as their Happy Meal toys. Taking an early lunch to avoid the huge crowd lining up to get the Happy Meals at the same time taking advantage of the use of the self-service machine. It was a convenient way to avoid any more delay time with a staff. There was a new option for the self-service kiosk which was one of the concerns I had when they introduced the service and that is the staff bringing your food to the table instead of waiting for pick-up that is only for take-out orders. I’ve always address this concern whenever taking advantage of the McDoListens.com survey to put this reason why McDo Philippines is using the service wrongly.

McDo Sta. Cruz | Blind Pineapple

There must be a reason somewhere that if your store has so many deficiencies that means there is something with wrong management, and how the staff has been trained to be efficient and show the value of the company that they represent. Unfortunately, in the Philippines that seems to be obviously ignored despite the complaint by the customers that had a terrible experience. With the McDonald’s Sta. Cruz branch there must be an urgent need to find what makes this place such bothersome store. Putting up a survey to ‘help improve’ the company’s images that means they should have taken critical action to help fix those chinks in their armor. This is not the only branch that had so much lack of service it just happens their competitor was closed early for their “company outing.”

McDo Listens | Customer Service Concerns

It is rare that the term “Customer Service” is valued that most of the world had a complaint how it is done. It is also a novelty that some companies would be open for a survey on how they perform in handling their customers. McDonald’s Philippines is one of those companies to have that kind of courage in wanting to know what their customers think. For those who are unaware about the survey site McDoListens.com for all its intent is a survey for the Filipino owned American company. But you’ll be surprised that it is also where you can give your complaints from how they serve the food to the delivery challenges you experienced.

McDo Bankmer | Robotic Service

McDonald’s Bankmer is one of the frequent branches that have so many customers due to foot traffic just across the Ayala Triangle Gardens that is also the Makati Stock Exchange. It would consider this branch to be located at the heart of the Central Business District despite smaller than the former store at JAKA 6780 near Valero Street that closed sometime in 2018. With all that this branch should have incorporate the “McDo NXTGEN” store concept, a change on the ordering process of the food and probably added a self-service kiosk. But even though this branch didn’t get any upgrades it gets so many customers that it can compete with the one in Buendia due to the strategic location and with that you’ll notice how things are chippy with this place.

McDo Buendia | Stone Cold Service

11.21.2018 – McDonald’s Buendia in Pasay City near the Gil Puyat LRT Station has a better location to getting customers than the other side with its competitor Jollibee. It’s the busiest branch even in the late mornings as people definitely stand in line event the breakfast to lunch turnover, which is supposed to be slow during these hours. Having the most customers making a stop means this place never runs out of foot traffic since it opened. Usually, this is the first stop for those heading south before making a ride to their respective destination. With all that you should be wondering how the service works out for a branch that doesn’t run out of customers. That’s the experience that should be addressed here…

McDo Sta. Cruz | Illogical Ban of Straws

11.13.2018: If you’re a customer and being served inappropriately would you feel offended? You put up a survey for your company to hear what your customer’s feedback, but don’t to take it to heart what really needs to improve means you’re just not being direct with the people who shared their opinion. I’ve dined in at the McDonald’s Sta. Cruz branch and had answered their McDo Listens several times, which sending them a piece advise to improve this store. For some reasons from all the McDonald’s stores I’ve dined in this has become unbearable to experience to visit. The only reason I go there was have a decent meal during lunch this, but this time I decided to have them Take Away.