| Newly open stores bring out the best in the local community, which is an additional choice for most people where to eat and it something good to be of service at the same time create new jobs despite the challenges that improve competition among the others that has been there long before that business opened.
Case in point with the Popeye’s store that recently opened in the vicinity of California Gardens, which is a gated residence its self. But also added establishments outside their compound that caters to all those are not residing there. Of course, when there’s a new store this also means a large demand to keep the consistency in making a good service for a good “word of mouth.” |
The new Popeye’s store is the second branch, which is 550m away from another branch that opened a few almost year earlier. This new store caters to the area where California Gardens and other communities within is located. They don’t need top cross EDSA just to have their Popeye’s fix and has better foot traffic compared to the newly built resident area in FAME Mall.
Of course, for a new stores the challenge in serving customers is key, and make sure ‘word of mouth’ will be positive. Popeye’s has successfully been popular with their Chicken Sandwiches as the major strength in attracting a younger demographic. For seasoned customers, there are of course the traditional Filipino-tailor made rice meals for the majority of locals who crave Popeye’s in ‘Filipino style’ food.
- Crowded House
- 45-Minute Wait
- So-so Place
Crowded House
There’s no excuse or even an alibi to even say every new store have long lines, because it is newly opened store. Anyone who have not been to Popeye’s will take every advantage to savour the experience, and with that a large group of people will build lines and take as much their time to familiarize with the brand.
Popeye’s challenge is to be consistent, which not all establishments will ever have. In this case the service they give should not be ‘Filipino Class’ but World Class in the way you will not disappoint even the small paying customer because it will be not good for the business and Popeye’s as local franchise represent the brand.
45-Minute Wait
With ‘All-Hands on Deck” that doesn’t mean you leave your tables uncleaned? This is also why you need the customers to responsible too for them to “Clean as You Go” after you’re done eating. But the Filipino Mentality and entitlement is a face palm moment Wendy’s need to put a sign “CLEAN AS YOU GO” in bold large letters for them to understand no one’s gonna clean up after them.
This is the part not Wendy’s fault, but needs to interact with the customers when it comes to cleaning up their leftover rubbish. It’s great to have a decent meal, but it is also awesome to be MINDFUL about being responsible in not expect a staff to clean your mess but to have an initiative that’s missing in this society.
So-so Place
There have been two expats and countless people who ordered their food and has not got them in time. The two expats were already barking at the crew next to the pickup area and yet all they keep saying ‘as scripted in their training manual’ is “Sorry.” Not world class at all are we?
As for the 45 minute wait for dinner is not supposed to be that kind of service. We put in the order as printed in the receipt at 8:15 PM. We got to munch our way out by getting the food at 9:00 PM. Dinner must be late but delays are not taken lightly even the excuse ‘because we’re new’ and apologies are not acceptable.
The waiting time alone was already a mistake and as my companion said, he will NEVER EVER DINE HERE AGAIN. Just getting the verbatim and the lack of empathy. The McDonald’s in Australia had a broken soft serve machine, and there was not only an apology, but everyone got some treat. Locally in the Philippines you won’t get that kind of service. You’ll probably choking on a bone that they failed to remove in their tenders and probably you will only hear from them is “Sorry.”
This is the reason why I’d never eaten Popeye’s since April 2022, and this was a treat from a companion to try this branch. They’re still making the mistakes because they can’t get away from that annoying scripted greeting and could not survive a flurry of issues. As much as the food is great what counts is the overall service and I’d probably not even going to recommend it.
On that note, beside the VERY Slow Service, and out of control kind of environment. There are not areas to leave your leftovers. Popeye’s should not adhere to Filipino culture of “too much service” meaning letting their customers just leave their rubbish at the table. Instead, teach the locals to be responsible in CLEAN AS YOU GO mentality than having to wait for the staff to clean the tables for the next customer.
In a way to be responsible about the environment in Popeye’s small way to help should let the customers be responsible. Not “over serving” those by letting their tables dirty for the next one to wait for a staff to clean up for them. A proper area for left overs and messy plates should be deposited in a certain part of the store.
Customers will be held responsible and if they don’t they should clean their plates and glass. It is easy enough for both store and customers to show some responsibility aside from Popeye’s scripted and slow service, right?
- Branch: Popeye's California Garden Square
- Customer Service: E-
- Food Quality: 6/10
- Overall: VERY Slow service, Messy Place. Still SCripted like a Robot. Try to make customers CLEAN AS YOU GO.
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